Category: jxdalhnp

  • New look for Hovis as bread sales nudge up

    first_imgPremier Foods – the parent company behind the Hovis brand – said this morning its bread would soon get a new “packaging redesign” as it unveiled a first quarter increase in sales of 0.8%.The company, which has placed Hovis as one of its so-called Power Brands, said it was continuing with a major restructuring of its bread business and that its market share for bread was “broadly unchanged”.Premier said its total sales, excluding milling, were £327m, up by 1%, and that branded sales had increased by 2.2%. Its Grocery Power Brands increased 3.5%, and had improved for the fifth successive quarter.It said: “The bread business is focusing on a major restructuring programme during this year, with the closure of three bakeries, two distribution centres, a mill and a significantly reconfigured logistics network. This programme is on track, with the closures of the Eastleigh bakery and Glasgow mill having been completed in the first quarter.”It said that savings from the restructuring programme were expected to offset the margin lost from the previously announced £75m contract loss, which is expected to take effect by the end of April. Its bread business will also move to its High Wycombe offices in the third quarter of this year.Gavin Darby, chief executive, said: “I am pleased to report continued momentum in our Power Brands in the first quarter. This represents the fifth successive quarter of sales growth for our Grocery Power Brands, demonstrating that our strategies of investing in marketing and improving customer collaboration are working. Five of our Power Brands have been on TV in the past weeks, with more to come in the second quarter.“The restructuring of our bread business remains on track while the benefits of the previously announced £20m of overhead cost savings in 2013 are being delivered.“Despite a continued challenging consumer environment, I believe we have the right strategies in place to make further progress this year, with expectations unchanged.”last_img read more

  • EPP appoints Nicholas & Harris baker as area sales manager

    first_imgEpsom-based bakery equipment supplier EPP has appointed Steve Russell as the company’s area sales manager.Russell, who has worked in the baking industry since he left school, will be responsible for looking after customers and developing the company’s business in the Midlands, Wales and the Republic of Ireland.He will join EPP from his role as an artisan bakery manager at Nicholas & Harris, part of Finsbury Food Group, producing speciality breads, rolls and buns for supermarkets and the foodservice sector.Russell said he is looking forward to the challenges his new role will offer and working in partnership with bakers and food manufacturers.After spending his early working life in a craft bakery, he set up Russell’s The Bakers in Tenerife with his father before moving back to the UK ten years ago to work in a supermarket in-store bakery.Steve Merritt, managing director for EPP, said his experience and knowledge will be of enormous benefit to current and prospective customers.“Our new colleague knows the industry inside out and has been recently involved in building a new artisan bakery,” Merritt said.“His experience of sourcing bakery machinery from silos and mixers to bread and roll plant, ovens, packaging machinery and blast freezers will mean he will be a great asset to our sales team and help us to continue to grow our revenues to record levels.”last_img read more

  • Pladis factory staff test positive for coronavirus

    first_imgStock imageWorkers at a Pladis biscuit factory in Leicestershire have tested positive for coronavirus.The business, which owns brands including McVitie’s, is working with local authorities after a number of staff at the factory in South Wigston tested positive for Covid-19.Pladis said the safety and wellbeing of its employees were its number one priority.“We have been actively engaging with local health authorities who are confident that that our site is taking every measure to ensure robust hygiene and social distancing measures are in place,” a spokesperson told British Baker.“We will continue to work closely with local authorities and follow all guidance laid out by the government.”The company also specified the hygiene and social distancing measures that had been in place at the site since March, including:Reducing some production lines to ‘half-lines’ to enable social distancingScreening and social distancing measures, including plastic barriersSignage from entry to exit to remind staff about social distancingStaggering start times to avoid crowds of workers arriving at the same timeIncreasing the number of hand sanitisers throughout the siteEnhanced cleaning throughout the site, with a focus on key touchpoints and weekend closure for deep cleaningRegular staff communications in line with government advice and guidelines, including advising employees of local testing facilities and process for arranging a testAll staff are instructed not to enter the site if they have any symptoms. Pladis employees who are self-isolating receive full pay to ensure they feel no pressure to be at the siteFace coverings have been made available to all staffFour pop-up canteens opened to ensure social distancingAll non-essential meetings and visitors from the site have been cancelled.Last week it was revealed that almost 300 workers at a Greencore sandwich site in Northampton have tested positive for Covid-19.Like Pladis, the food-to-go business is working with local health authorities after the discovery of the outbreak, which follows a rise in cases in the Northampton area.last_img read more

  • Winds of change

    first_imgHarvard Medical School (HMS) Dean George Q. Daley has approved a recommendation from a Faculty Council Subcommittee on Artwork and Cultural Representations task force to rename the Oliver Wendell Holmes academic society in honor of the late William Augustus Hinton, M.D. 1912, an HMS clinical professor of bacteriology and immunology. The recommendation is part of an ongoing effort to ensure that HMS buildings, symbols, academic societies, and public spaces fully reflect the institution’s mission and values.“Although task force members considered several worthy candidates, Dr. Hinton emerged as the unanimous choice. He is an eminent former faculty member and alumnus, a pioneering scientist and physician, and an individual abundantly deserving of this recognition,” said Daley. “The School is delighted to honor him.” “As we at HMS work to foster a culture of diversity and inclusion, and contribute to a more just and equitable world, it is vitally important that our campus environment reflect our values, inspire our community, and demonstrate that all we aspire to can be attained,” Daley added.A graduate of Harvard College and Harvard Medical School, as well as an internationally recognized infectious disease researcher, Hinton was an HMS faculty member and the first Black full professor at Harvard. “I think this is a very important moment for HMS students of traditionally marginalized identities,” HMS student LaShyra Nolen said in an email. Nolen is HMS Student Council president and a member of the task force that recommended the change. “Often we inhabit spaces named for individuals who do not look like us or represent the values of our communities. Though this may seem like a small feat, this change will make a great difference for students, and I’m proud we came together as a community to make it happen.”    The task force recommendation was endorsed by HMS Dean for Medical Education Edward Hundert, who said he was thrilled by the group’s choice.“Dr. Hinton was the first African American professor, not just at HMS, but at Harvard University,” said Hundert. “His public health and biomedical advances in the diagnosis of syphilis helped untold numbers of patients, and his writing on the role that socioeconomic factors play in health outcomes make him as relevant today as when he wrote those seminal works almost a century ago.” Ongoing effortThe move is part of a multi-year effort at HMS and followed Daley’s request to the Faculty Council Subcommittee to create guiding principles to assist the School in making naming choices and to use the guidelines to consider a petition spearheaded by students calling for the Holmes Society name change.In response, a special task force was formed from the core Faculty Council subcommittee and ad hoc participants representing faculty, staff and students at HMS and the Harvard School of Dental Medicine. After formulating the guiding principles and deliberating for several weeks, the task force found that although Holmes’ contributions to science and medicine continue to be seen as significant, “his publicly articulated views concerning racial inequality, even understood in the context of their time, and perhaps further informing our understanding of his role in the expulsion of HMS’ first three African American students, run especially contrary to the [School’s] guiding principles …” Nawal Nour, co-chair of the HMS Faculty Council Subcommittee and an associate professor of obstetrics, gynecology and reproductive biology at Brigham and Women’s Hospital, said the decision sends a meaningful message that will resonate beyond the HMS Quad. “Changes like this are important, not only within HMS’ own walls, but as examples of leadership across the university, our affiliated hospitals and to academic communities everywhere,” Nour said. Holmes, an 1829 Harvard College graduate, received his medical degree from HMS in 1836 and later served as dean of the medical school from 1846 to 1853. He has historically been recognized for substantial contributions to medical science and education, such as his demonstration of the contagiousness of puerperal fever. With the advent of the HMS New Pathways curriculum in the mid-1980s, the School named its student academic societies after Holmes and physicians Walter Bradford Cannon, William Bosworth Castle, Francis Weld Peabody and, later, Irving M. London.  In recent years, Holmes has been criticized for his 1850 decision as HMS dean to accede to white students’ demands that he expel the School’s first three admitted African American students, Daniel Laing, Jr., Isaac Snowden and Martin Delany. Scott Podolsky, HMS professor of global health and social medicine and director of the Countway Library’s Center for the History of Medicine, was also a member of the task force.“There are complexities and nuances to Holmes’ story, and it’s important to engage with such details as we consider our own relationship to our historical antecedents and our current aspirations,” Podolsky said.“While Holmes … contributed enormously to the development of medical science, medical education, and the humanities more broadly, it’s difficult to presently consider him a leading symbol for a medical school that is clearly committing itself to diversity, inclusion and anti-racism as guiding principles. This is all the more the case for a student ‘home’ that the academy societies represent,” he added.The petition signed this year by HMS students pointed out that, “Holmes’ name has far too long been accepted as a toxic fixture in our academic environment, and it is time for our HMS/HSDM community to demonstrate that the lives of Black students truly do matter.”Jalen Benson, a second-year HMS student who has been a member of the Holmes Society, was also a member of the task force. He said he is elated that the society will now be named after Hinton.“I’m honored and thankful that Dr. Hinton should be the namesake of the society,” Benson said, adding that although there is still work to be done to make HMS more fully diverse and inclusive, through the renaming, “Harvard is saying, ‘You know what? We can grow and change.’” Alisha Nanji, an HSDM student who was on the task force, said she hopes the group’s deliberations are just the beginning of a broader, long-term conversation as Harvard works to promote a more equitable society.“It is a crucial step, because it allows us to use the past as a learning tool while simultaneously ensuring that we commit to advancing diversity and fighting for social justice,” Nanji said in an email. “I am grateful to all those who put significant time and energy into this effort,” said Fidencio Saldaña, dean for students and, with Nour, co-chair of the HMS Faculty Council Subcommittee on Artwork and Cultural Representations. “This issue means so much to our students and our community. It is vitally important that HMS do all it can to foster and reflect a just and inclusive society.” William Lensch, strategic advisor to Daley, has been the driving force behind the School’s ongoing efforts to address artwork and cultural representations at HMS. To date, this work has included supporting installation of the Alice Hamilton statue for the Tosteson Medical Education Center atrium in 2018, showcasing the work of then-student Pamela Chen, M.D. ’20, in the dean’s office in 2019, and obtaining and installing the Hinton portrait in the HMS Waterhouse Room, also in 2019.  “I’m happy to see this progress, and I’m grateful to the task force for its hard work and dedication,” said Lensch. “We have been reevaluating campus artwork and other forms of recognition since Dean Daley became dean, and this decision reflects our ongoing efforts to promote greater diversity and inclusion across HMS. We know we have much more work to do, but this is another move in the right direction.”Harvard pioneerHinton, born to former slaves in 1883, earned a bachelor of science degree at Harvard in 1905. After teaching for several years, he entered HMS, competing for and winning prestigious scholarships and earning his M.D. with honors in 1912. Barred from pursuing a career in surgery at Boston-area hospitals because he was Black, he took a job teaching serological techniques at what was then Harvard’s Wassermann Laboratory, working as a volunteer assistant in the Department of Pathology at Massachusetts General Hospital. There, he proceeded to change the course of medicine. He became an expert on syphilis and created a new diagnostic blood test for the disease that was adopted by the U.S. Public Health Service. He later became the first African American promoted to the rank of full professor at HMS and Harvard University and was named clinical professor of bacteriology and immunology.Teresa Carter, program coordinator for minority faculty development programs in the Office for Diversity Inclusion and Community Partnership and a staff member on the task force, said the renaming decision is very affirming and comes at a pivotal time in history. “It is significant for not only the current generation of students at HMS and HSDM, but for the next generation of students as well — those in K-12 programs and undergraduates who visit HMS,” Carter said. “To be able to see someone who looks like you, who has a history that you can identify with, who achieved greatness despite the obstacles encountered and who is honored in this way is a powerfully motivating thing.”Anthony D’Amico, the advisory dean and director of the Holmes Society, was also a member of the task force. He said he wholeheartedly welcomes the change.“The choice of Professor William Augustus Hinton as the new namesake for the former Holmes Society embodies the essence of what a society at Harvard Medical School represents, and that is a home where all are welcome and where love abides,” D’Amico said.last_img read more

  • Member experience matters

    first_imgClient experience (CX) matters.  It is a predictor of business growth.  In the financial services industry, healthy member relationships give businesses staying power and renewed marketability. Happy members directly impact the bottom line and here are the numbers to prove it:CX is not only about operational efficiency, emerging technology, user experience design or Net Promotor Scores; rather it is about turning the lens back onto the organization and determining what it feels like to do business with the institution.  At its core, CX it is about putting ourselves in the shoes of a member.  It is about gathering and analyzing data around what the member is saying.  We do this to determine what they truly value, eliminating our biased internal hypothesis or assumptions. It is those biases – often overlooked –  that are sometimes baked into the most fundamental assumptions we make as we start out on a CX journey.In a highly commoditized industry, value does not only reside in the products and services a financial institution offers, but also in the way it delivers those to the consumer too.  The effectiveness of the delivery is what defines client experience.  CX is the cumulative effect and impression left on the member over time.  Each time a member interacts with a CU, their experience may affect the outcome of that relationship.  I use the word “may” to describe the effect on the outcome because not all touch points have the same weight or level of importance; they don’t leave the same imprint on the member. The experience related to remote check deposit most likely is not as important or significant in the overall relationship as applying and being approved for a loan.  Ultimately when you think about the multitude of touch points with a member, whether it is a call, mobile app, website, or a branch, there are a select few that are known as “Moments of Truth”.  These are points in the process that if not conducted to a member’s level of expectation, can lead to deep disappointment.  These moments of truth can make the difference between someone continuing with an online process vs. abandoning it, using the CU as their lender or going to a competitor, referring your institution to a friend or not.Many credit unions are pouring resources into transforming the customer experience.  The results are mixed; this is understandable given the complexity of the journey.   The good news is that regardless of the institution’s size or goals the elements that help define the CX transformation strategy are as outlined in Figure 2.In order to devise an effective CX transformation strategy the above six elements need to be analyzed and understood.  The insight gained from each element will need to be combined in order to determine major CX gaps, particularly in relation to your competitors and voice of members.Workflow Analysis – Get intimate with your processes – the devil will be in the details. On a macro level, all the processes in your CU can be grouped under 4 “journeys”: On-Boarding, Transacting, Administrating & Resolving.  Each category of journey is comprised of processes: for example, “Onboarding” has distinct and separate workflow (process) for new accounts vs. loans vs. credit card.  Under the journey of “Transacting” wire transfers, ACH, check deposit…all have distinct processes.  The first step for workflow analysis is to determine the processes that have the highest impact on client experience.  Based on our work with CUs a best practice is to develop an inventory list of all processes for each journey and prioritizing them based on volume, CX impact, and complexity.  Once a process has been selected it will have to be documented in detail and critical operational data gathered in order to gauge its effectiveness level both from a member’s perspective as well as operational performance.Journey Mapping – While workflow analysis is focused on understanding process performance from an operational perspective, journey mapping is about looking at the process and resulting experience from a member’s perspective. Journey maps are to highlight distinct points in the process that leave deep impressions on the client – either delight or disappoint.Operational Data – Data provides context and helps with prioritization. Typical data that should be collected for process analysis includes: volume of transaction/request, cycle time (request initiation to completion), rework/reject rate, conversion % (submitted loans/closed loans), number of member contacts…Voice of Customer – Talk to them…they will tell you what they value. With all the data collection, analysis and mapping it is sometimes easy to forget about what the customer actually wants.  The only way to really know what they want is by speaking with them.  I am not talking about doing surveys, but actually calling them. Ensure that you have a good representation of the members you will interview: young, old, new relationship, long tenured, high net worth, early in career…Benchmarking – Go beyond banking for understanding what is shaping customer expectations. Companies like Google and Amazon are driving people’s behavior, so it may be more insightful to understand how other industries are using technology, data and culture to elevate client experience.Call Center Efficacy – Sometimes call centers are the closest you can get to understanding client’s level of satisfaction. Collecting and analyzing call center data can help determine why customers are calling in…have we not enabled them to self-serve? Escalations and disappointments – consider these gold.  Most people will not tell you if they are unhappy, so if they take the time to call you, know that there is a problem impacting other members too.In the end how will you measure the effectiveness of your CX transformation?  Based on our in-person surveys of bank and credit union customers they are looking for three things: Simplicity, Transparency & Empowerment.Simplicity – Make the process easy and intuitive. Let me begin with ease and finish the process with successTransparency – Talk to me, let me know where I am in the process. Don’t let days go by without letting me know how my request is being handled.Empowerment – Give me the options to do business with you in the ways I want to – branch, mobile, web.If your credit union collects and analyzes the data we discussed and structures the transformation to deliver to the expectations discussed above then you are on the right path.  This is a long journey, with heavy reliance on c-suite support.  Your culture will change, for the better.  Your processes will become more streamlined, scalable and efficient.  In the end you will be in better place both for your members and your employees. 2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Sheila Shaffie Sheila is the co-founder of ProcessArc, a consulting and training company focused on client experience and transformation.  Her company is a trusted partner of financial institutions globally including: CUNA Mutual … Web: Detailslast_img read more

  • Cortland County man arrested on rape charge, other felonies

    first_imgTOWN OF SCOTT, N.Y. (WBNG) — Law enforcement in Cortland County say an arrest was made into an investigation into sexual abuse Thursday. The sheriff’s office says officers were dispatched to a residence on Cold Brooke Road in the town of Scott for a sex abuse allegation on Feb. 20. Wagner was also charged with endangering the welfare of a child, a misdemeanor. The Cortland County Sheriff’s Office says 29-year-old Lee Wagner was charged with rape in the 2nd degree, criminal sex act in the 2nd degree and criminal sale of marijuana in the 2nd degree, all felonies, after turning himself in to authorities.center_img They say the victim was known to Wagner. Authorities say Wagner is awaiting arraignment.last_img

  • Stormin’ Norman pulls no punches

    first_imgTo access this article REGISTER NOWWould you like print copies, app and digital replica access too? SUBSCRIBE for as little as £5 per week. Would you like to read more?Register for free to finish this article.Sign up now for the following benefits:Four FREE articles of your choice per monthBreaking news, comment and analysis from industry experts as it happensChoose from our portfolio of email newsletterslast_img

  • Baldry’s blueprint

    first_imgTo access this article REGISTER NOWWould you like print copies, app and digital replica access too? SUBSCRIBE for as little as £5 per week. Would you like to read more?Register for free to finish this article.Sign up now for the following benefits:Four FREE articles of your choice per monthBreaking news, comment and analysis from industry experts as it happensChoose from our portfolio of email newsletterslast_img

  • After a home with solar power? These are the areas you’re most likely to find it

    first_img“But when you look at it from the air, you can observe in incredible detail the renewable energy uptake occurring across our country,’’ he said.Mr Preston said they had noticed a dramatic change in the “rooftop landscape’’ in the past ten years with many more solar panels installed.Pacific Pines in 2011. Picture: nearmap Solar panels are becoming much more popular on Queensland homes.THE number of properties with solar power is soaring with Queensland regions leading the charge.According to aerial imagery company Nearmap last year 1078 megawatts of rooftop solar systems were installed throughout Australia.North Bundaberg in 2011, before solar installations took off. Picture: NearmapIn a graphic display of just how many new solar installations there have been, has matched its aerial photography with Clean Energy Regulator data which revealed the postcodes in Australia with the highest rooftop solar uptake since 2001.Seven out of the top ten postcodes were in Queensland, with the other three in Western Australia.North Bundaberg underwent a surge in solar installations by September 2017. Picture: NearmapNorth Bundaberg took out top spot, with 11,756 homes installed with solar units, second was Erskine in Western Australia with 11,409 units installed since 2001 and third was Nikenbah with 10,517 units installed.HOLLYWOOD GLAM HOME FOR SALE AGAINFIRST HOME BUYERS TARGETTING THIS AREARegional and coastal towns featured prominently in the list.Nearmap executive Shane Preston said it could be hard to see just how much of an impact solar power was having from the ground.More from newsNew apartments released at idyllic retirement community Samford Grove Presented by Parks and wildlife the new lust-haves post coronavirus19 hours agoNot many solar panels to see in Caloundra in 2011. Picture: neamap And he predicted it would continue.“As the benefits of renewable energies like solar continue to surface, we can expect to see more demand for installations,’’ he said.Video Player is loading.Play VideoPlayNext playlist itemMuteCurrent Time 0:00/Duration 9:10Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -9:10 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedQuality Levels720p720pHD432p432p270p270p180p180pAutoA, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreenPrestige property with Elizabeth Tilley09:10AUSTRALIA’S TOP TEN SOLAR POSTCODESBundaberg North – 11,756Erskine – 11,409Nikenbah – 10,517Caloundra – 9308Toowoomba – 8580Hocking – 8416Pacific Pines – 7724Mackay – 7263Raceview – 7295Canning Vale – 7116last_img read more

  • Vattenfall reports lower Q2 wind figures, announces resignation of CEO

    first_imgLooking at the first six months of the year, net sales and underlying operating profit for the wind energy unit increased as a result of new capacity and higher production from strong winds early in the year. The new capacity that contributed to higher first half figures is mainly attributed to the Horns Rev 3 offshore wind farm in Denmark. The H1 results were also partly offset by lower electricity prices. Hall, who has held the position for the past six years, will resign no later than 31 January 2021. On the same day it reported its financial results, Vattenfall also announced its President and CEO Magnus Hall decided to leave the company. Vattenfall’s results for the second quarter of the year show a decrease in net sales and underlying operating profit of its wind business, compered to the same period in 2019. “The Board will now start the recruitment process for a new President and CEO with the goal to make a smooth succession. Vattenfall’s existing strategy and financial targets remain unchanged”, said Lars G Nordström, Vattenfall’s Chairman of the Board of Directors. Vattenfall’s wind unit had a net sales of SEK 2.2 billion (approximaterly EUR 215 million) in Q2, while in the same period last year this stood at SEK 2.76 billion (approx. EUR 270 million). Second quarter’s underlying operating profit was SEK -144 million (approx. EUR -14 million); in Q2 2019 it was SEK 365 million (apprpx. EUR 35 million). The company posted the Q2 results on 21 July, stating that the decrease is due to lower wind speeds, lower electricity prices and lower availability, mainly in offshore wind. last_img read more